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Medicaid Recipients: Learn How to Begin Services?

To determine your eligibility for Medicaid PCS Services or the Medicaid CAP Program, you can either complete the online form or download the form and fill it out. For more information, click here to get started with Serenity at Heart.

DHB 3051 form and instructions_06.01.22 - final (1) (pdf)

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CAP-Paper-Referral-Form-2021 (pdf)

Download

Refer a Friend

Treat your friends or family to the gift of in-home care with Serenity at Heart. They'll appreciate the extra help when they need it most.

Frequently Asked Questions

Please reach us at admin@ncserenity.com if you cannot find an answer to your question.

All assessments are performed by licensed registered nurses.

Absolutely! You can submit a referral via phone, our online form, or email. We respond promptly and handle intake with care and urgency. 

 Skilled Nursing involves short-term, medically necessary care provided by an RN or LPN (such as wound care or post-op care).
Private Duty Nursing (PDN) is long-term, one-on-one nursing care—ideal for medically complex adults and children who need hourly or 24/7 nursing. 

 

We offer a wide range of compassionate, high-quality care services, including:

  • Personal care & companion care
     
  • Non-medical transportation
     
  • Behavioral health (Peer Support, PSR, Innovations, 1915(i))
     
  • Skilled nursing and private duty nursing
     
  • Post-hospitalization support
     
  • Community outreach and wellness check-ins


  • Behavioral Health Services for children who have difficulty with emotional regulation, challenging behaviors, social or communication difficulties, developmental delays or disabilities, autism or other developmental conditions

 Yes. We are a fully licensed, insured, and Medicaid-certified provider that follows all state and federal care regulations. 

 Absolutely. We assist with post-discharge transitions to ensure safety, medication adherence, and reduced re-hospitalizations.

 

Yes, our non-medical transportation service includes rides to doctor visits, therapy, pharmacies, grocery stores, and other essential errands. This service is available as part of a care plan or stand-alone service.

 We accept:

  • NC Medicaid 
  • MCOs (Alliance, WellCare, Vaya, etc.) 
  • Private Pay 
  • Long-Term Care Insurance 
  • CAP/DA and CAP/C Waivers